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Terms of use

The rules for using FreightNetworks Hub as a visitor, a freight forwarder or a network.

Last updated

Last updated: 7 November 2026.

These terms apply to everyone who uses FreightNetworks Hub ("the site", "we", "us"), based in Dubai, United Arab Emirates. By using the site or creating an account you agree to them. If you use the site for a company, you confirm you may accept these terms for it.

What FreightNetworks Hub is

An independent directory of freight forwarding networks. Freight forwarders use it to find, compare and contact networks, and to connect with each other in our Digital network. Networks use it to claim and manage their profiles, receive inquiries and see their statistics. We are not a freight forwarding network, we are not a party to any agreement between you and a network or another forwarder, and we do not provide freight, customs or payment services.

Accounts

  • You can browse the directory without an account. An account is needed to open network profiles, compare, get recommendations, read guides, save networks, send inquiries and use the Digital network.
  • Give true and current details, keep your password to yourself, and tell us if you think someone else used your account. You are responsible for what is done with your account.
  • One person per account. You must be at least 18 and use the site for business.
  • You can delete your account at any time in your account settings.

Network profiles and claims

  • Profiles that have not been claimed are built from public information and show "Sourced from public information — claim or correct this profile." They may be incomplete or out of date.
  • Only a real representative of a network may claim its profile. We may ask for proof, and we may refuse or remove a claim.
  • A network that manages its profile is responsible for keeping it accurate and lawful, and for having the right to use the logos, pictures and texts it adds. It allows us to show that content on the site.
  • "Verified" is shown only for networks we have checked. It means we confirmed the network's identity and key facts; it is not a guarantee of how the network or its members behave.

Search results and recommendations follow the same published rules for every network. Paid placements are always labeled "Featured" and never change how search or recommendations rank networks. Match percentages and statistics come from the facts on the profiles and from real, bot-filtered activity.

Plans, memberships and payment

  • Networks can use a free profile or choose a paid plan (Pro, Premium or Premium Enterprise). Forwarders can join the Digital network with a yearly membership. The current features and prices are shown on the site.
  • Payment is by card on the secure page of our payment provider, Stripe. We never see or store your full card number. Premium Enterprise is agreed and invoiced separately.
  • A plan or membership starts as soon as your payment goes through. Prices are in US dollars; any currency conversion or card fees charged by your bank are paid by you.
  • Automatic renewal: paid plans and memberships renew automatically at the end of each period (yearly or every 6 months, as you chose), and your card is charged the price of your plan, until you cancel. You receive a receipt by email for every payment.
  • Cancelling: you can cancel at any time with "Manage billing" in your account. Your plan or membership stays active until the end of the period you already paid for, and is not renewed after that.
  • Failed payments: if a renewal payment fails, it is tried again over the following days and we let you know. If it still fails, the subscription ends: a network goes back to the free profile and a Digital network membership is not renewed.
  • Refunds: unless the law says otherwise, payments are not refunded once a period has started; cancelling stops the next renewal. If you were charged by mistake, contact us within 30 days and we refund the charge. If we end a paid service without a reason under these terms, we refund the unused part.
  • We may change prices and features for future periods. A change never affects a period you already paid for, and we tell you at least 30 days before a new price applies to your renewal, so you can cancel first if you wish.

Using the site fairly

You must not:

  • post false, misleading, offensive or unlawful content, or pretend to be someone else;
  • send spam, mass messages or unwanted advertising through inquiries, connection requests or any form;
  • copy, scrape or download the directory or its data in bulk, or use bots to access the site;
  • try to get around limits, security, the login, or anyone's privacy choices;
  • give ratings that are not based on a real business experience;
  • use contact details you receive through the site for anything other than the business contact they were shared for.

We may remove content, limit features, or suspend or close an account that breaks these terms.

Information on the site

We work to keep the directory accurate, but network facts come from the networks themselves and from public sources, and they can change. Guides and articles are general information, not legal, financial or professional advice. Before you join a network, pay a fee or work with a partner, check the facts yourself.

Dealings between users

Any membership, agreement, payment or shipment between you and a network or another forwarder is between you and them only. We are not responsible for what they do or fail to do, including financial protection schemes, payment disputes or the quality of their services.

Our content

The site, its design, logo, texts, guides and the way the directory is put together belong to FreightNetworks Hub. You may use them for your own business research; you may not copy or republish them without our written permission.

Liability

We provide the site "as is" and cannot promise it will always be available or free of errors. As far as the law allows, we are not liable for indirect losses, such as lost profit, lost business or lost data, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Privacy

How we handle personal data is explained in our Privacy policy.

Changes to these terms

We may update these terms. We change the date at the top, and we tell account holders about important changes before they apply. If you keep using the site after that, the new terms apply.

Law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai decide any dispute, unless the law of your country gives you other rights that cannot be set aside.

Contact

FreightNetworks Hub, Dubai, United Arab Emirates. Write to us at the email address shown on the Contact page.