Privacy policy

Last updated: 7 November 2026.

FreightNetworks Hub ("we", "us") is an independent online directory where freight forwarders find, compare and connect with freight forwarding networks, and where networks claim and manage their profiles. We are based in Dubai, United Arab Emirates. This policy explains what personal data we collect, why, who sees it, how long we keep it and what you can do about it. If you have a question, write to us at the email address on the Contact page.

What we collect

Your account: your name, email address, password (stored only in scrambled, hashed form), company, company type, country, city, job title and phone number if you give them, and a profile picture and banner if you upload them.
Things you save and follow: the networks you save, compare or follow, and the alerts you ask for.
Inquiries to networks: the topic and message you write, together with the company details from your account (name, company, company type, country, email and phone).
Digital network membership: your request to join, your membership dates, and the member profile you fill in (about your company, website, offices and cities, countries served, trade lanes, services and specializations), with your choice of which details other members can see.
Connection requests between Digital network members: the message, who sent it and to whom.
Network claims: when you claim or add a network, your job title, your message, and the network's name, website and country.
Ratings: the fixed options a network ticks about a forwarder, or a forwarder ticks about a network.
Requests to talk: a network's request to receive a forwarder's contact details, and the forwarder's answer.
Payments: the plan or membership you pay for, the amounts, dates and status of your payments, and your subscription (renewal date, cancelled or not). You enter your card on the page of our payment provider, Stripe; we never receive your full card number, only a customer reference and, from Stripe, the card type and its last four digits.
Notifications: the notices shown in your account and your choice of which of them you also receive by email.
Messages to us: your name, email address, company, topic and message when you use the Contact page.
Sign-ups for updates: your email address, whether you are a forwarder or a network, and the page or campaign that brought you.
Visit counts: the pages viewed, searches made, the type of device, the site you came from and your approximate country. We count visits without cookies and without storing your IP address: your IP address is used for a moment to work out your country and a visitor code, and the code changes every day so you cannot be followed from one day to the next. Known bots are not counted.
Google Analytics: only if you click "Accept" in the cookie banner (see "Cookies" below).

Why we use it

To run your account and the features you use: saving, comparing and getting recommendations, sending inquiries, the Digital network, alerts and notifications.
To pass your inquiry, connection request or answer to the network or member you chose.
To check claims, so only real representatives manage a network's profile.
To give networks real, bot-filtered statistics about their profile, and to give us statistics about the site. These are counts; they never show who a visitor is, except as described under "What networks can see".
To take payments for paid plans and memberships, renew them, and tell you when a payment fails or a subscription ends.
To reply to your messages and send the emails you asked for.
To keep the site secure and stop abuse, for example by limiting how many messages can be sent.

We use your data because it is needed to provide the service you asked for, because you agreed (for example to Google Analytics), or because we have a legitimate interest in running and protecting a neutral directory.

What networks can see

When you send an inquiry, the network receives your message and the company details from your account.
When you view a network's profile while logged in, the network can see your company name, company type and country in its statistics. You can switch this off in your account ("Show my company name to networks whose profiles I view").
Requests to talk: a network can ask for your contact details. They are only shared if you accept.
Ratings are shown only as totals, after we review them. The person or network that gave a rating is never shown.
Digital network: other members see your company, country, city and picture, and only the other profile details you mark as visible. A connection request you send includes your name, company, city and country, plus your email, phone and website only if you made them visible.

We do not sell personal data and we do not show advertising. We use a few service providers who handle data for us and only on our instructions:

Hosting: the site and its database run on servers provided by Bluehost (Newfold Digital), which may be located in the United States.
Email: our email service sends the site's messages (account emails, inquiries, alerts and replies).
Payments: Stripe processes card payments, renewals, receipts and invoices. Stripe receives your name, email address and card details, and also uses them under its own privacy policy for fraud prevention and its legal duties (stripe.com/privacy).
Google Analytics: only after you accept it.
Translation: the texts we write for the site (page texts, guides, plans and these legal pages) are translated automatically by Microsoft Translator or Anthropic's Claude. Your personal data and your messages are not sent for translation.
Country lookup: we work out your approximate country from your IP address with a database stored on our own server (MaxMind GeoLite2); your IP address is not sent anywhere for this.

We may also share data when the law requires it, or to protect our rights and the safety of our users.

International transfers

Our providers may process data outside your country, including in the United States. When they do, we rely on the safeguards they offer, such as standard contractual clauses.

How long we keep it

Accounts: until you delete your account. When you do, your account and saved networks are deleted at once; visit counts linked to it stay only as anonymous numbers.
Visit counts: deleted automatically after 25 months.
Inquiries, connection requests, messages to us and claims: for as long as needed to handle them and keep a record of the service, then deleted.
Invoices and payment records: for as long as the law requires.

Cookies and similar technology

Needed cookies: a session cookie that keeps you logged in, a security cookie that protects forms, and a cookie that remembers your language. The site cannot work without these, so they need no consent.
In your browser only: small settings such as whether the side menu was left open, and your cookie choice.
Google Analytics cookies: only if you click "Accept". You can change your choice at any time with "Cookie settings" at the bottom of every page.

Our own visit counts use no cookies at all.

Your rights

You can ask to see the personal data we hold about you, correct it, delete it, receive a copy, or object to or limit how we use it. You can withdraw a consent you gave (such as Google Analytics) at any time. Most of this you can do yourself in your account: edit your details, choose what is visible, switch off showing your company name to networks, and delete your account. For anything else, write to us at the email address on the Contact page; we reply within one month. If you are in the European Union or the United Kingdom, you can also complain to your data protection authority.

Security

We protect the site with encrypted connections (HTTPS), hashed passwords, limits on forms and logins, and an admin area with two-step login. No system is perfectly secure, so please use a strong password of your own.

Children

FreightNetworks Hub is a service for businesses. It is not meant for anyone under 18.

Changes to this policy

If we change this policy, we update the date at the top. If a change matters, we tell account holders by email or on the site before it applies.

Contact

FreightNetworks Hub, Dubai, United Arab Emirates. For any privacy question or request, write to us at the email address shown on the Contact page.